Privacy Policy

Chieftain Securities Pty Ltd is committed to providing professional services and respecting the privacy of your personal information. We are bound by the Australian Privacy Principles under the Privacy Act 2001.

This policy explains how Chieftain will collect, store, verify, use and disclose the information we hold about you and the conditions under which your information may be accessed.

Collection of personal information

The licensee collects and maintains personal information that is necessary to enable us to deliver our services or products for our primary business activities.

In the normal course of our business we only collect information about you when you provide it to us or it is provided to us under your authority.

We will collect personal information directly from you when you apply for a product or a service which we are obliged to do by law prior to providing you with a product or service.

On occasions we may collect personal information about you from third parties, for example credit reporting agencies, share registries or regulatory authorities. Information that we collect will be limited to that required to provide you with our services.

What type of information does Chieftain hold?

The type of information we collect and hold about you varies depending on the type of product or service you require. For example, the licensee will hold different information about you if you have an interest in a wholesale fund we manage than we will hold if you are a beneficial owner of an entity we have a Management Services Agreement with. 

The personal information we hold about you may include: 

  • details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, insurance cover and superannuation; 

  • information about your employment details and history, employment circumstances, family structure and commitments; and

  • Any other relevant information that you provide to us to enable us to provide you with a product or service. 


We will only collect, maintain and use your personal information to adequately provide the products or services you have requested.

In most circumstances, the information that we hold about you has been provided to us by you or under your authority. If we have received information that is not required in order to provide services to you, we will either advise you that we hold this information or destroy it.

Other purposes for which we may need to collect and use your personal information will include:

  • To comply with legislative and regulatory requirements (including the AML/CTF 2006 Act),

  • To enable us to perform administrative operations such as accounting, record keeping, and archival retrieval; and

  • To enable us to contact you when conducting marketing.

You may choose not to provide us with your personal information. In this case we may not be able to deal with you including providing a financial product.  Under the AML/CTF laws we must be able to identify our clients and verify that identity.

How does Chieftain use this information?

We use this information to provide you with products or services we offer.

We may also use the information to send you material about other products or services. If you do not want to receive this type of material, tell us and we will stop.

Will Chieftain disclose your personal information?

The licensee may share information with organisations that assist us to administer your investments or provide you with products and services including our internal and external service providers such as administrators.  The organisations receiving this information are not permitted to use your information for any purpose other than the specific purpose it was provided. We may provide your personal information to outsourced service providers we use from time to time to deliver servicers or products, we will require our outsourced service providers to comply with your privacy rights and our policy requirements.

There are circumstances under which the licensee may disclose your personal information such as:

  • When the disclosure is required by law (for example, disclosed to the Australian Taxation Office, AUSTRAC or Centrelink); 

  • Authorised by law (such as where disclosure is necessary in the public interest or to protect our interests);

  • In the event that we propose to sell our business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations.  Any such disclosures will be made in confidence.  In the event that a sale of our business is affected, we may transfer your personal details to the purchaser of the business.  As a client you will be advised of any such transfer.

We will also disclose your personal information if you give your consent for us to do so.

We do not sell mailing lists or provide client information to parties for anything unrelated to our business activities. 

How does Chieftain handle a request for access to personal information?

Under the Australian Privacy Principles you are generally entitled to access the information we hold about you. Where you are entitled to access, the time we require to give you access will depend on the type of information requested. If we can we will answer your question immediately.

We will also try to answer you in the same way that you ask, for example, if you telephone to ask for the information we will if practicable, give you that information over the telephone. We will generally respond to a written request in writing.

Sometimes we will ask that you put your request in writing, for example, where you want copies of material or access to older information or files which are not current or it is necessary for us to retain record of your request.

We may also ask you to identify yourself to our satisfaction.

There are certain conditions under which we may refuse you access to your personal information, such as when your request may unreasonably impact upon another person’s right to privacy. If we are entitled under the Australian Privacy Principles to refuse to give you access, we will tell you and provide reasons for our decision.

Storage and security

We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure.  At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.  Your personal information may be kept in hardcopy or electronic. In the event there is a significant privacy breach, at law we are required to notify you and also report the breach to the Privacy commissioner. 

In the event you cease to be a client of the licensee any personal information which we hold about you will be maintained in a secure manner for a period of seven years in order to comply with legislative and professional requirements, following which time the information will be destroyed.  The licensee will ensure that any documents that are destroyed are done so in a secure manner.

Email communication

As electronic communication becomes more and more part of our daily business lives the licensee will use your email address that you have provided to contact you when necessary or to provide you with information you have requested.

We may also use your email address to alert you to marketing initiatives, newsletters, or events that may interest you.

If at any time you decide you do not wish to receive such marketing information you have the right to ask us not to send you any further such material.  You may do this by advising us by phone or by sending us an email with “Unsubscribe” in the subject line. 

Website 

Chieftain’s compliance with the Australian Privacy principles also applies to your access to our website.  

Some areas of our website in the future may enable you to be a client of the licensee and you will be issued with a user name and password which are strictly for your personal use only.  The Licensee will not be liable for any acts that arise from the use of your user name and password whether authorised by you or not or are a result of your failure to maintain strict security protocols over the use of your login details.  Please notify Chieftain immediately if you become aware of a breach of your security.

If you have objections to the Privacy Policy, you should not access or use the Site.

What if some of the information Chieftain holds is wrong?

Please tell us. We want our records to be accurate, complete and up to date and we rely on the accuracy of the information to provide you with appropriate recommendations. Unless we disagree with you about the accuracy, currency or completeness of a record, we will generally correct it if requested, (or suggest alternative arrangements for updating our records). If we disagree with you, we will give you our reasons and record your objections on file.

How do I make further enquiries or complain about a breach of privacy?

If you wish to complain about any breach or potential breach of this privacy policy or the Australian Privacy Principles, you should contact us and direct your complaint to the Compliance Officer. We will acknowledge your complaint within 24 hours and respond to your complaint within 7 days. We will use our best endeavours to resolve any complaint to your satisfaction; however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

Compliance Officer: 

Address of Chieftain: 1202 Hay Street, West Perth 6005 WA

Telephone: 08 6319 1900

Email: compliance@chiefsec.com.au

Website: www.chiefsec.com.au

Changes to this Privacy Policy

We reserve the right to review and amend this Privacy Policy from time to time.


Last udpated : February 2021